FAQ
Questions
Everything visitors ask before they brief a project. If your question isn't here, ask the studio guide on the home page or start a brief — a person reads every one.
Pricing & Payment
What does a project actually cost?
Film packages have published prices: $1,800 for the 15-Second Spot, $4,500 for the 60-Second Brand Film and $12,500 for the Short-Film Pilot. Apps, web, custom tools, automations and agents are monthly add-ons, priced at Scope once a person has read your brief. Custom engagements start at $15k. Details are on the pricing page.
Why are film packages fixed and add-ons priced at Scope?
Films follow a known pipeline, so the deliverables and price are set before you pay. Apps, tools, automations and agents depend on your systems and data, so a person scopes them first and prices them as a monthly add-on. Either way, if your idea sits outside a package we tell you, instead of padding one to fit.
How do payments work?
Film packages are paid by card at checkout, and the order then moves through the pipeline. Add-ons have no checkout: start your brief, a person confirms scope and the monthly price within 24 hours, and we invoice once you approve the scope.
Is there anything charged on top of the package price?
The package price covers the deliverables listed on that package. Third-party licensed elements such as music, stock and model providers pass through under their own license terms, and we disclose them at delivery. If a project needs a third-party cost that isn't included, we tell you at Scope, before any build begins.
What if my project doesn't fit a package?
Brief it anyway. A person reads every brief that doesn't match a package and responds within 24 hours with the closest fit or a custom scope. Custom engagements start at $15k, and if the work isn't a fit we say so and point you elsewhere.
Can I cancel after paying?
At the BRIEF stage you can cancel any time before scope confirmation for a full refund, and at SCOPE you can cancel before the job is dispatched to build, also for a full refund. Once the job is dispatched into BUILD the package is non-refundable — work stops on request and everything produced to that point is delivered as-is. DELIVER is non-refundable, though remaining revision rounds still apply. Full detail is on the terms page.
How long do refunds take?
Refunds are returned to the original payment method within 10 business days.
Scope & Process
What do you need from me to start?
A brief. Our AI intake interview asks you questions and turns your idea into a structured spec while you watch it fill in, so you don't have to write a document first. After that you only need to be reachable for scope confirmation and for your revision notes.
What does SCOPE REVIEW mean and how long does it take?
Packages marked SCOPE REVIEW wait at the SCOPE stage until a person confirms your brief matches the package — within 24 hours. Everything else enters the build queue immediately. Review exists so nobody starts building the wrong thing.
What are the four stages?
BRIEF, SCOPE, BUILD, DELIVER. Every project moves through the same four, and you can see which one yours is in at any moment from your project page.
How much of the work is done by AI?
The production work runs on agent pipelines: that's how a fixed price and a short turnaround are possible. People set the direction and approve the output. Agents produce; they don't decide.
Who reviews the output before it reaches me?
A person. Scope, quality, and delivery are each approved by a human before anything moves forward, and consequential actions inside our own agent systems wait for approval too.
Can I see progress while it's being built?
Yes. Progress lands on your project timeline as it happens. You'll see every stage of your project in one place, and you'll know who approved each step.
Do you do ongoing retained work or only projects?
Both. Film packages are fixed-scope projects. Apps, web, custom tools, automations and agents run as monthly add-ons, priced at Scope, so we can keep building, maintaining and improving them with you. Automation and agent work hands over with a runbook so your team can operate it.
Revisions & Delivery
How many revisions do I get?
It depends on the package, and the count is listed in its deliverables. One round on Landing Page, Workflow Automation, and the 15-Second Spot; two rounds on Marketing Site, Web Platform, MVP Sprint, Internal Tool, Ops Dashboard, Automation Suite, Agent Pilot, and the 60-Second Brand Film; three rounds on Full Build, Agent Fleet, and the Short-Film Pilot.
What counts as a revision versus new scope?
A revision round is one consolidated set of notes against the agreed brief. Requests that change the brief are new scope, quoted separately. Revisions re-enter the pipeline at the BUILD stage and are returned within the package's stated turnaround, restarted. You can read the same definition on the terms page.
How long does a revision take to come back?
Revisions re-enter the pipeline at the BUILD stage and are returned within the package's stated turnaround, restarted from the point your notes land.
What happens after delivery?
Files, repos, and masters arrive in your portal and are yours to download. Any remaining revision rounds still apply, including after a cancellation at the DELIVER stage. Work beyond the agreed brief is new scope and is quoted separately.
How fast is delivery?
Each package publishes its own turnaround, from 7 days for a landing page, a 15-second spot, or a single workflow automation, up to 60 days for a full application build. The clock is on that package's stated turnaround.
Ownership & Rights
Who owns the code you write?
You do. On final payment the client owns all project-specific deliverables — source repositories, deployed applications, project files, and design assets — and the assignment covers all rights FuturEdge holds, plus unrestricted commercial use.
Who owns the film masters?
You do. Film masters and cutdowns are project-specific deliverables and transfer to the client on final payment on the same terms as software.
Can I use the film commercially?
Yes — the assignment includes unrestricted commercial use. Third-party licensed elements such as music and stock pass through under their own license terms, which we disclose at delivery, so check those before a use they don't cover.
Is there anything you keep?
FuturEdge retains ownership of its production pipeline, agent architecture, orchestration systems, internal tooling, and prompt libraries, along with any reusable components not specific to your project. You receive a perpetual license to use these as embedded in your deliverable.
Can I copyright AI-generated work?
FuturEdge assigns all rights it holds in AI-generated elements, but does not warrant the copyright registrability of AI-generated material. Human creative direction is documented per project.
Will you show my project publicly?
Only with your written OK. We don't show client work, names or logos unless you've approved it in writing.
Working With Us
Who is FuturEdge?
FuturEdge is an AI studio and business brain for growing companies. We produce films, apps, tools and agents with agent orchestration at the centre of the studio, and a person signs off at every gate. We stay small on purpose, so decisions stay fast and the pipeline stays legible. Story Hero, our AI filmmaking community for creators, is a product by FuturEdge. More on the about page.
What's the difference between Automations and Agents?
Automations run a process the same way every time. Agents make decisions inside the process, and are shipped with an evaluation set and a human gate. If the work needs a model to decide something, it's an Agents package.
What's the difference between a Landing Page and a Marketing Site?
A Landing Page is a single page, typically built in 7 days, with copy polish, analytics and deployment. A Marketing Site covers up to 8 pages, typically 21 days, with content structure, CMS-ready copy, technical SEO and lead forms. Neither includes user accounts or a logged-in product; that's the Web Platform tier. All three are priced at Scope.
What's the difference between an MVP Sprint and a Full Build?
An MVP Sprint, typically 21 days, is a deployed web app with auth, database, hosting, a design system and the source repository: enough to put a real product in front of users. A Full Build, typically 60 days, is a multi-surface application with payments, admin tooling, third-party integrations and 30 days of post-launch support. Sprint tests the idea; Full Build runs the business. Both are priced at Scope.
How do I know a package is wrong for me?
Every package on the pricing page lists what it is not a fit for, alongside what it includes. If your requirement appears in that list, the package above it is usually the right one — and if none of them fit, brief it anyway and a person will tell you within 24 hours.
Do you take on work you can't do well?
No. We say so and point elsewhere rather than stretching a package around work that doesn't fit it.